Privacy policy

Privacy Policy and Protection of Personal Information

1. General Information

At Renc'Art, we place great importance on protecting your personal information. This policy explains what data we collect, how we use it, with whom it may be shared, and what your rights are. By using our website and services, you agree to the terms described herein.

2. Who We Are

Renc'Art is a boutique-gallery dedicated to promoting art and fine crafts by national and international artists and artisans, as well as to the promotion, dissemination, enhancement, and sale of artworks, art objects, handcrafted creations, and activities related to visual arts and fine crafts.

Our complete contact information is available on our website. You may contact us at any time regarding any questions about your personal data.

3. Personal Data We Collect

We may collect the following categories of data:

Data you voluntarily provide: name, mailing address, email address, phone number, and billing or payment details when you make a purchase or participate in an activity.

Data collected automatically while you browse the site: IP address, browser type, operating system, pages visited, duration of visit, referral source, cookies, and other tracking technologies.

Additional information, when applicable, relating to your preferences or your relationship with the artists and artisans featured on the platform.

4. Purposes of Data Collection

We use your personal data to:

Process orders (purchases, deliveries, returns).
Manage registrations for activities, events, or workshops.
Facilitate interactions between the public, artists, and artisans.
Send you newsletters, updates, and invitations, if you have consented.
Improve our website, services, and overall user experience.
Comply with our legal and regulatory obligations.
Prevent fraud and ensure the security of transactions.

5. Consent and Legal Basis

When you provide personal data to make a purchase, register for an event, or request information, such collection is necessary to properly fulfill the requested service.

For promotional communications, we obtain your explicit consent, which you may withdraw at any time.

For non-essential cookies, you can choose to accept or refuse them through your browser settings.

6. Cookies and Tracking Technologies

We use cookies to:

Ensure proper website functionality.
Analyze website traffic and improve navigation.
Offer content tailored to your preferences.

You may disable cookies in your browser settings; however, some features of the website may no longer function properly.

7. Data Sharing and Disclosure

Your data may be shared with:

Authorized members of the Renc'Art team.
Third-party service providers (hosting, payment, shipping, marketing) bound by strict confidentiality obligations.
Government or regulatory authorities, if required by law.
A successor entity in the event of a business restructuring or transfer, provided this policy continues to apply.

Renc'Art never sells your personal data.

8. Data Security

We implement appropriate physical, electronic, and administrative safeguards to protect your data. Despite our best efforts, no method of Internet transmission or electronic storage is completely secure, and users acknowledge this inherent limitation.

9. Data Retention

Your data is retained only for the duration necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

10. Your Rights

In accordance with applicable laws in Quebec and Canada, you have the right to access, correct, delete, withdraw consent for, and, where applicable, request the portability of your data.

To exercise these rights, please contact us at the address provided in the Contact section.

11. Data Transfers

Some of our service providers may be located outside Quebec or Canada. In such cases, Renc'Art ensures that adequate safeguards are in place to maintain the confidentiality and security of your data.

12. Website Access

The Renc'Art website is intended for a general audience. Users who are minors must obtain parental or guardian authorization before providing personal information or making online purchases.

13. Hosting Platform

Our online store is hosted on the Shopify platform, which provides the secure e-commerce solution we use to sell our products and services.

Your data is stored in Shopify's data storage systems and databases, protected by industry-standard security protocols.

Shopify may store and process your personal data on servers located in Canada, the United States, or elsewhere, in accordance with its own Privacy Policy.

By using our website and making a purchase, you consent to Shopify's processing of your data in accordance with these terms.

14. Changes to This Policy

Renc'Art reserves the right to modify this Privacy Policy at any time. Any changes will take effect immediately upon posting on the website. The date of the most recent update will be indicated at the bottom of the document.

15. Contact

For any questions or concerns about privacy, please contact us, we will be happy to assist you:

Renc'Art
1415 Avenue Maguire, Quebec City (Quebec)
Email: info@renc-art.ca
Phone: 418-478-4200